AFM Loan Rep. Name : Norman B. Anderson Gary D. Freeman

WERE WE COURTEOUS? Yes No

DID WE LISTEN TO YOUR CONCERNS AND RESPOND TO THOSE CONCERNS - NOT JUST GIVE YOU
SALES PITCH? Yes No

DID WE SPEAK IN PLAIN TERMS - NOT INDUSTRY JARGON? Yes No

DID WE PROVIDE YOU WITH AT LEAST (2) TWO PRACTICAL SOLUTIONS FOR YOUR MORTGAGE
NEEDS? Yes No

WERE WE KNOWLEDGEABLE WHEN RECOMMEDING MORTGAGE PROGRAMS TO MEET YOUR
INDIVIDUAL GOALS AND NEEDS? Yes No

THE INFORMATION PROVIDED TO YOU HELPFUL AND USEFUL TO YOU? Yes No

DO YOU FEEL WE WERE COMPLETELY HONEST WHEN QUOTING INTEREST RATES AND COSTS
TO YOU? Yes No

DID OUR AFM REPRESENTATIVE INVITE YOU TO CALL ANYTIME FOR FURTHER ASSISTANCE?
Y N

WHEN YOU CALLED DID YOU GET AN IMMEDIATE RESPONSE? Y N

PLEASE DESCRIBE YOUR EXPERIENCE (i.e. PHONE, MEETING, etc.) WITH US?